Setup
How long does setup take?
Usually about an hour. Most solo practices can map hours, approved visit types, routing, and backup paths in one focused first pass.
Pricing
Pick the plan by monthly patient-call volume.
Choose the plan by monthly call volume, then check the billing rules before you compare totals.Choose the plan by expected monthly call volume. Then check the billing rules up front: how one caller session is counted, when paid plans show a warning, what happens at the free cap, and what stays on your carrier bill.
Instant answers
The three questions a solo office usually asks before it tries the workflow.
Main line
Does anything change on my main line before approval?
No. We save your settings and test the backup line, but live calls stay off until your team approves go-live.
Appointments
Which appointments can it actually book on its own?
Routine visits your team pre-approves: cleanings, recalls, new-patient visits, and simple reschedules.
Start here
Try Free first. Move to Solo when monthly volume is clear.
Free is the lowest-risk first pass: hear the workflow, review setup, and use 10 patient calls while your main line stays unchanged until go-live approval.
Most solo practices that like the workflow move to Solo once they know they need more than 10 patient calls a month. Group and Enterprise are for higher or uncapped volume.
Start here
Free first
Hear the workflow, review setup, and use 10 patient calls before you move real volume.
When volume is clear
Solo · Usually 50-150 calls/month
Common next step for one-office lunch breaks, after-hours overflow, and missed-call recovery.
Higher volume
Group · Usually 300-700+ calls/month
Busier teams juggling new patients, recall, and overflow together.
How we count calls
Billing follows the caller session, not the narration around it.
Counts once
- A caller session that reaches Velyn Dental.
- That same session if it ends in voicemail.
- That same session if it ends in a staff handoff.
- That same session if the caller hangs up.
Does not create a second call
- The transfer leg after a staff handoff.
Billing snapshot
These are the three billing details teams usually confirm before they compare monthly totals.
Usage warning
Paid plans switch into a warning state at 80% of included call volume in the billing portal, so remaining calls and overage pricing are visible before you cross the limit.
Free plan cap
Free includes 10 patient calls. Once those 10 are used in the current billing window, new Velyn Dental-handled calls pause until the next reset or an upgrade.
Carrier charges
Carrier minutes, texts, and telecom fees stay separate from the software bill.
What changes between plans
Call volume, not feature gating.
Most solo practices land around 50-150 patient calls a month. Group practices usually land around 300-700+. If you are still figuring that out, start with Free and move up once you know the real volume.
Free · 10 calls/moSolo · 100 calls/moGroup · 500 calls/moEnterprise · Unlimited
If last month's inbound patient-call count is close to one of those markers, that is the right plan to review first.
service uptime
99.9%
Published service uptime. We do not publish service credits.
fit answer time
1 business day
We answer fit questions within one business day.
when we contact you
30 minutes
Direct outreach starts within 30 minutes after a confirmed live issue. We do not publish an RTO, RPO, or restoration-time guarantee.
BAA before go-live
Available
A BAA is available before go-live if your office needs one. It covers how we handle data. It does not change who makes clinical decisions or who is responsible for patient care.
Compare plans
Price is driven by monthly patient-call volume.
Start with the number of patient calls you expect each month. Then compare the live volume included, what happens when you cross that number, and which plan fits the way your front desk actually works.
Start here
Hear the call flow first
Free
$0
/month
Let your team hear the call flow and review the setup before you move real patient volume.
- Included patient calls
- 10 patient calls per month
- Extra patient calls
- Upgrade for more live calls
- Near-limit behavior
- Warning near the cap, then pause until reset or upgrade
- Best starting point
- For hearing the workflow and checking fit first
10 patient calls per month at $0/month while your main line stays unchanged until go-live approval.
- Keep the free plan as long as you need before routing real patient volume.
- Best when the team wants to hear the voice, verify the safe-trial setup, and decide whether to move up.
Solo office
Move here when volume is clear
Solo Practice
$149
/month
For smaller offices that want lunch breaks, after-hours calls, and overflow covered.
- Included patient calls
- 100 patient calls per month
- Extra patient calls
- $1.50 per extra patient call
- Near-limit behavior
- Warning state at 80% of included volume
- Best starting point
- For the next step once monthly volume is clear
100 patient calls per month, then $1.50 per extra patient call.
- Covers lunch breaks, after-hours overflow, and routine missed-call recovery.
- Good fit when one front-desk team wants backup without moving to a larger plan.
Busier teams
Higher monthly volume
Group Practice
$299
/month
For busy teams that want booking, recall help, and stronger after-hours coverage in one place.
- Included patient calls
- 500 patient calls per month
- Extra patient calls
- $1.50 per extra patient call
- Near-limit behavior
- Warning state at 80% of included volume
- Best starting point
- For higher monthly call volume
500 patient calls per month, then $1.50 per extra patient call.
- Built for busy teams juggling recall, new patients, and same-day overflow together.
- This is usually the cleanest starting point when call volume changes week to week.
Unlimited volume
Multi-location rollout
Enterprise
$499
/month
For multi-location groups that need one rollout plan, one reporting view, and local rules where they matter.
- Included patient calls
- Unlimited patient calls
- Extra patient calls
- Unlimited patient calls included
- Near-limit behavior
- Unlimited included volume
- Best starting point
- For unlimited patient calls
$499/month base with unlimited patient calls.
- For groups that want one rollout plan and one reporting view across locations.
- Use this when unlimited call volume matters more than per-office caps.
Solo and Group overages are $1.50 per extra patient call. For example, 20 extra calls adds $30 in software that month. Paid plans switch into a warning state at 80% of included volume in the billing portal before you cross the limit. Enterprise includes unlimited patient calls.
Billing examples
How billing actually works
Patient call: One caller session counts once when it reaches Velyn Dental, even if that same session ends in voicemail, a staff handoff, or a caller hang-up. The transfer leg after a staff handoff does not create a second patient call.
Monthly software math is simple: monthly fee + (extra calls x $1.50). The examples below show how that looks once a practice moves past the included call count.
Solo and Group overages are $1.50 per extra patient call. For example, 20 extra calls adds $30 in software that month. Paid plans switch into a warning state at 80% of included volume in the billing portal before you cross the limit. Enterprise includes unlimited patient calls.
Carrier minutes, texts, and telecom fees stay separate from the software bill.
Examples show the monthly fee, extra calls, and software total step by step.
Subscription + carrier shown separatelySolo example
If Solo Practice handles 120 patient calls this month, the software bill is $179 before any separate carrier charges.
Formula
$149 monthly fee + (20 extra calls x $1.50) = $179 estimated software total.
- Plan
- Solo Practice
- Monthly calls
- 120 patient calls
- Included
- 100 included patient calls
- Monthly fee
- $149 monthly fee
- Extra calls
- 20 extra patient calls
- Overage charge
- $30 overage
- Estimated software total
- $179 estimated software total
Carrier fees stay separate
Group example
If Group Practice handles 550 patient calls this month, the software bill is $374 before any separate carrier charges.
Formula
$299 monthly fee + (50 extra calls x $1.50) = $374 estimated software total.
- Plan
- Group Practice
- Monthly calls
- 550 patient calls
- Included
- 500 included patient calls
- Monthly fee
- $299 monthly fee
- Extra calls
- 50 extra patient calls
- Overage charge
- $75 overage
- Estimated software total
- $374 estimated software total
Carrier fees stay separate
Monthly estimate
Estimate your monthly software bill
Enter monthly patient calls and use the same volume guide shown on this page. The recommendation is based on those call bands, then the monthly software math is shown underneath.
Whole calls only. Carrier fees stay separate from the software estimate.
Recommended plan
Solo Practice
120 monthly calls
- Included
- 100 patient calls included
- Extra calls
- 20 extra patient calls
- Overage charge
- $30
- Estimated software total
- $179
- Carrier fees
- Separate
Formula
$149 monthly fee + (20 extra calls x $1.50) = $179 estimated software total.
Carrier minutes, texts, and telecom fees stay separate from the software bill.
Use the monthly fee plus any overage to estimate software cost. Carrier minutes, texts, and telecom fees stay separate from the software bill.
Pricing FAQ
Short answers before setup.
The public questions are simple: what counts as one call, when the warning state appears, what happens at the free cap, and what stays on the carrier bill.
Review integrationsMost asked before setup
What counts as a patient call?
One caller session counts once when it reaches Velyn Dental, even if that same session ends in voicemail, a staff handoff, or a caller hang-up.
The transfer leg after a staff handoff does not create a second patient call.
Example
A patient calls, the AI answers, and then the call is transferred to your front desk. That is still one patient call for the billing window.
Counts once
- A caller session that reaches Velyn Dental.
- That same session if it ends in voicemail.
- That same session if it ends in a staff handoff.
- That same session if the caller hangs up.
Does not create a second call
- The transfer leg after a staff handoff.
How do we avoid surprise overage bills?
Paid plans show a warning state at 80% of included volume in the billing portal, so your team can see remaining calls and the $1.50 overage rate before the limit is crossed.
That gives the practice time to watch the remaining calls or move up before the month feels tight.
Example
If Solo reaches 80 of 100 included calls, the warning appears while there are still 20 included calls left.
What happens on the free plan when we hit 10 calls?
Free includes 10 patient calls in the billing window. The 11th Velyn Dental-handled call does not roll into paid overage; live handling pauses until the next reset or until the practice upgrades.
That keeps the free plan predictable instead of quietly adding charges after the cap is reached.
Example
If you use all 10 calls by the 20th of the month, the line waits for the next reset or an upgrade before more live calls are handled.
Do carrier charges stay separate from the software bill?
Carrier minutes, texts, and telecom fees stay separate from the software bill. That keeps the software subscription and telecom usage visible as two different costs instead of blending them together.
It also makes monthly reviews simpler when the practice wants to see platform spend separately from phone usage.
Example
If Group is $299 and your carrier spends $42 on minutes and texting, the software invoice stays $299 and the carrier bill stays $42.
Which plans have overage pricing?
Solo and Group use $1.50 per extra patient call after included volume. Enterprise includes unlimited patient calls, and Free pauses at the cap instead of converting to overage.
The easiest monthly math is the base fee plus only the extra calls above the included amount.
Example
Solo at 120 calls is $149 + (20 extra calls x $1.50) = $179 in software for that month.
When do billing and live routing start?
No. Your main line stays as-is until your team approves go-live. The pricing-page checklist is simple: review the call flow, verify the backup path, then approve routing before billing starts.
That keeps the practice in control if you want one more review before calls start routing through the system.
Example
If the team wants one more backup-number check, the main line stays as-is and billing stays off until that approval happens.
Before go-live
The main line stays put until your team approves go-live.
The pricing-page promise is simple: review the call flow, verify the backup path, and approve routing before billing starts. If the team wants one more review, the main line stays unchanged until that sign-off happens.
service uptime
99.9%
Published service uptime. We do not publish service credits.
fit answer time
1 business day
We answer fit questions within one business day.
when we contact you
30 minutes
Direct outreach starts within 30 minutes after a confirmed live issue. We do not publish an RTO, RPO, or restoration-time guarantee.
BAA before go-live
Available
A BAA is available before go-live if your office needs one. It covers how we handle data. It does not change who makes clinical decisions or who is responsible for patient care.
Approval checkpoints
- 1
Review the call flow.
Hear the greeting, staff note, and escalation path with your team before anything changes on the main line.
- 2
Verify the backup path.
Confirm where overflow, after-hours calls, and staff notes should land before live routing is turned on.
- 3
Approve routing before billing starts.
Routing stays off and billing stays off until your team says the setup is ready for real patient volume.
No. We save your settings and test the backup line, but live calls stay off until your team approves go-live.
A BAA is available before go-live if needed.