Setup
How long does setup take?
Usually about an hour. Most solo practices can map hours, approved visit types, routing, and backup paths in one focused first pass.
Pricing
Pick the plan by monthly patient-call volume.
Pick a plan. Add $1.50 per extra call. Telephony included. That’s the math.Pick a plan by expected monthly call volume. Add $1.50 for every call past the included amount. Telephony for Velyn-handled calls is included in your plan. The fine print (warning at 80% of plan, free-plan pause at 10 calls, billing-portal details) is below.
Pick by call volume
Start with the closest monthly call range.
Hear it firstFree10 calls at $0 while setup stays off your phone line.$010 patient calls per monthSolo officeStarter100 calls for lunch, after-hours, and missed-call backup.$149100 patient calls per monthBusy teamProfessional500 calls when recall, new patients, and overflow all stack up.$299500 patient calls per monthMulti-locationBusinessUnlimited calls for groups that need one rollout plan.$499Unlimited patient calls
Instant answers
The three questions a solo office usually asks before it tries live call handling.
Phone line
Does anything change on my office phone line before approval?
No. We save your settings and test the backup line, but live calls stay off until your team says yes.
Appointments
Which appointments can it actually book on its own?
Routine visits your team pre-approves: cleanings, recalls, new-patient visits, and simple reschedules.
Start here
Try Free first. Move to Starter when monthly volume is clear.
Free is the lowest-risk first pass: hear the call flow, review setup, and use 10 patient calls while your phone line stays unchanged until your team says yes.
Most solo practices that like the call handling move to Starter once they know they need more than 10 patient calls a month. Professional and Business are for higher or uncapped volume.
Start here
Free first
Hear the call flow, review setup, and use 10 patient calls before you move real volume.
When volume is clear
Starter · Usually 50-150 calls/month
Common next step for one-office lunch breaks, after-hours overflow, and missed-call backup.
Higher volume
Professional · Usually 300-700+ calls/month
Busier teams juggling new patients, recall, and overflow together.
How we count calls
Billing follows the caller session, not the narration around it.
Counts once
- A caller session that reaches Velyn Dental.
- That same session if it ends in voicemail.
- That same session if it ends in a staff handoff.
- That same session if the caller hangs up.
Does not create a second call
- The transfer leg after a staff handoff.
Billing snapshot
These are the three billing details teams usually confirm before they compare monthly totals.
Usage warning
Paid plans switch into a warning state at 80% of included call volume in the billing portal, so remaining calls and overage pricing are visible before you cross the limit.
Free plan cap
Free includes 10 patient calls. Once those 10 are used in the current billing window, new Velyn Dental-handled calls pause until the next reset or an upgrade.
Telephony included
Telephony for Velyn-handled calls — minutes, texts, and telecom fees — is included in your monthly plan. Your existing phone-carrier bill for staff-handled lines stays separate. That is what “Carrier fees: Separate” means in the calculator above.
What changes between plans
Call volume, not feature gating.
Most solo practices land around 50-150 patient calls a month. Group practices usually land around 300-700+. If you are still figuring that out, start with Free and move up once you know the real volume.
Free · 10 calls/moStarter · 100 calls/moProfessional · 500 calls/moBusiness · Unlimited
If last month's inbound patient-call count is close to one of those markers, that is the right plan to review first.
service uptime
99.9%
Published service uptime. We do not publish service credits.
setup answer time
1 business day
We answer setup questions within one business day.
when we contact you
30 minutes
Direct outreach starts within 30 minutes after a confirmed live issue. We do not publish an RTO, RPO, or restoration-time guarantee.
BAA before live calls
Available
A BAA is available before live calls start if your office needs one. It covers how we handle data. It does not change who makes clinical decisions or who is responsible for patient care.
Compare plans
Price is driven by monthly patient-call volume.
Start with the number of patient calls you expect each month. Then compare the live volume included, what happens when you cross that number, and which plan fits the way your front desk actually works.
Quick volume guide
Start with Free
Hear the call flow first→
Use 10 patient calls to test the voice and setup before you move real volume.
Usually 50-150 calls/month
Jump to Starter→
Typical starting point for solo offices handling lunch breaks, after-hours overflow, and missed-call backup.
Usually 300-700+ calls/month
Jump to Professional→
Typical starting point for busier teams juggling new patients, recall, and overflow together.
Unlimited or multi-location
Jump to Business→
One rollout plan, one reporting view, and no included-call cap.
Free
$0/mo
10 patient calls per month
Starter
$149/mo
100 patient calls per month
Professional
$299/mo
500 patient calls per month
Business
$499/mo
Unlimited patient calls
Free
$0
/month
· 10 patient calls per monthStart hereHear the call flow first
Let your team hear the call flow and review the setup before you move real patient volume.
- Included patient calls
- 10 patient calls per month
- Extra patient calls
- Upgrade for more live calls
- Near-limit behavior
- Warning near the cap, then pause until reset or upgrade
- Best starting point
- For hearing the call flow before routing real volume
10 patient calls per month at $0/month while your phone line stays unchanged until your team says yes.
- Keep the free plan as long as you need before routing real patient volume.
- Best when the team wants to hear the voice, verify the safe-trial setup, and decide whether to move up.
Starter
$149
/month
· 100 patient calls per monthSolo officeMove here when volume is clear
For smaller offices that want lunch breaks, after-hours calls, and overflow covered.
- Included patient calls
- 100 patient calls per month
- Extra patient calls
- $1.50 per extra patient call
- Near-limit behavior
- Warning state at 80% of included volume
- Best starting point
- For the next step once monthly volume is clear
100 patient calls per month, then $1.50 per extra patient call.
- Covers lunch breaks, after-hours overflow, and routine missed-call backup.
- Good fit when one front-desk team wants backup without moving to a larger plan.
Professional
$299
/month
· 500 patient calls per monthBusier teamsHigher monthly volume
For busy teams that want booking, recall help, and stronger after-hours coverage in one place.
- Included patient calls
- 500 patient calls per month
- Extra patient calls
- $1.50 per extra patient call
- Near-limit behavior
- Warning state at 80% of included volume
- Best starting point
- For higher monthly call volume
500 patient calls per month, then $1.50 per extra patient call.
- Built for busy teams juggling recall, new patients, and same-day overflow together.
- This is usually the cleanest starting point when call volume changes week to week.
Business
$499
/month
· Unlimited patient callsUnlimited volumeMulti-location rollout
For multi-location groups that need one rollout plan, one reporting view, and local rules where they matter.
- Included patient calls
- Unlimited patient calls
- Extra patient calls
- Unlimited patient calls included
- Near-limit behavior
- Unlimited included volume
- Best starting point
- For unlimited patient calls
$499/month with unlimited patient calls.
- For groups that want one rollout plan and one reporting view across locations.
- Use this when unlimited call volume matters more than per-office caps.
Starter and Professional overages are $1.50 per extra patient call. For example, 20 extra calls adds $30 in software that month. Paid plans switch into a warning state at 80% of included volume in the billing portal before you cross the limit. Business includes unlimited patient calls.
Premium add-on
Recover missed production, not just missed calls.
Add Revenue Recovery
Core plans handle patient calls. Revenue Recovery follows up when money slips through the cracks.
Add-on
Revenue Recovery Engine
+$299/mo per location
Performance-based recovery pricing available for pilot offices.
Sits on top of any plan. The follow-up layer that re-engages missed opportunities so production isn't lost to voicemail or ringback gaps.
What's included
- Instant follow-up after missed opportunities
- SMS recovery flow
- Optional AI callback
- Intent scoring: emergency, new patient, implant, cleaning, other
- Booking chase sequence
- High-value patient flagging
- Daily or weekly recovery report
- Estimated recovered production dashboard
Revenue Recovery is optional and is not included in Free, Starter, Professional, or Business by default. Add it to any plan when you want a follow-up layer on top of patient-call handling.
Revenue Recovery ROI
Estimate the cost vs. estimated production gain.
Punch in conservative assumptions for your office. The calculator estimates the recovered production and recovery cost — toggle Revenue Recovery off to see the core-plan-only baseline.
If Revenue Recovery finds just 2 bookings at a conservative $250 value, it usually pays for itself.
Estimated monthly summary
Recommended plan based on your estimated call volume: Starter.
- Core plan estimated software total
- $179
- $149 monthly fee + (20 extra calls x $1.50) = $179 estimated software total.
- Revenue Recovery add-on cost
- $299
- Recurring monthly fee, per location.
- Recovered booking fee estimate
- $0
- Performance fee off.
- Estimated recovered production
- $500
- 2 estimated bookings × $250 average value.
- Estimated net gain
- $201
- Estimated recovered production minus recovery cost.
- Break-even recovered bookings
- 2 bookings
- At $250 average value, this many bookings cover the recurring add-on fee.
All-in monthly software estimate
$478
2 estimated recovered bookings at this assumption produce $500 in estimated production against $299 in recovery cost — estimated net gain $201.
All numbers are estimated. Revenue Recovery does not guarantee bookings or revenue — actual results vary by practice.
Billing examples
How billing actually works
Patient call: One caller session counts once when it reaches Velyn Dental, even if that same session ends in voicemail, a staff handoff, or a caller hang-up. The transfer leg after a staff handoff does not create a second patient call.
Monthly software math is simple: monthly fee + (extra calls x $1.50). The examples below show how that looks once a practice moves past the included call count.
Starter and Professional overages are $1.50 per extra patient call. For example, 20 extra calls adds $30 in software that month. Paid plans switch into a warning state at 80% of included volume in the billing portal before you cross the limit. Business includes unlimited patient calls.
Telephony for Velyn-handled calls — minutes, texts, and telecom fees — is included in your monthly plan. Your existing phone-carrier bill for staff-handled lines stays separate. That is what “Carrier fees: Separate” means in the calculator above.
Examples show the monthly fee, extra calls, and total step by step.
Telephony included in every planSolo example
If Starter handles 120 patient calls this month, the bill is $179. Telephony is included.
Formula
$149 monthly fee + (20 extra calls x $1.50) = $179 estimated software total.
- Plan
- Starter
- Monthly calls
- 120 patient calls
- Included
- 100 included patient calls
- Monthly fee
- $149 monthly fee
- Extra calls
- 20 extra patient calls
- Overage charge
- $30 overage
- Estimated software total
- $179 estimated software total
Telephony for Velyn-handled calls included
Group example
If Professional handles 550 patient calls this month, the bill is $374. Telephony is included.
Formula
$299 monthly fee + (50 extra calls x $1.50) = $374 estimated software total.
- Plan
- Professional
- Monthly calls
- 550 patient calls
- Included
- 500 included patient calls
- Monthly fee
- $299 monthly fee
- Extra calls
- 50 extra patient calls
- Overage charge
- $75 overage
- Estimated software total
- $374 estimated software total
Telephony for Velyn-handled calls included
Monthly estimate
Estimate your monthly software bill
Enter monthly patient calls and use the same volume guide shown on this page. The recommendation is based on those call bands, then the monthly software math is shown underneath.
Whole calls only. Telephony for Velyn-handled calls is included.
Recommended plan
Starter
120 monthly calls
- Included
- 100 patient calls included
- Extra calls
- 20 extra patient calls
- Overage charge
- $30
- Estimated software total
- $179
- Carrier fees
- Separate
Formula
$149 monthly fee + (20 extra calls x $1.50) = $179 estimated software total.
Telephony for Velyn-handled calls — minutes, texts, and telecom fees — is included in your monthly plan. Your existing phone-carrier bill for staff-handled lines stays separate. That is what “Carrier fees: Separate” means in the calculator above.
Use the monthly fee plus any overage to estimate your bill. Telephony charges — minutes, texts, and telecom fees for Velyn-handled calls — are included.
Pricing FAQ
Quick answers.
The public questions are simple: what counts as one call, when the warning state appears, what happens at the free cap, and how telephony is included in every plan.
Review integrationsMost asked before setup
What counts as a patient call?
One caller session counts once when it reaches Velyn Dental, even if that same session ends in voicemail, a staff handoff, or a caller hang-up.
The transfer leg after a staff handoff does not create a second patient call.
Example
A patient calls, the AI answers, and then the call is transferred to your front desk. That is still one patient call for the billing window.
Counts once
- A caller session that reaches Velyn Dental.
- That same session if it ends in voicemail.
- That same session if it ends in a staff handoff.
- That same session if the caller hangs up.
Does not create a second call
- The transfer leg after a staff handoff.
How do we avoid surprise overage bills?
Paid plans show a warning state at 80% of included volume in the billing portal, so your team can see remaining calls and the $1.50 overage rate before the limit is crossed.
That gives the practice time to watch the remaining calls or move up before the month feels tight.
Example
If Starter reaches 80 of 100 included calls, the warning appears while there are still 20 included calls left.
What happens on the free plan when we hit 10 calls?
Free includes 10 patient calls in the billing window. The 11th Velyn Dental-handled call does not roll into paid overage; live handling pauses until the next reset or until the practice upgrades.
That keeps the free plan predictable instead of quietly adding charges after the cap is reached.
Example
If you use all 10 calls by the 20th of the month, the line waits for the next reset or an upgrade before more live calls are handled.
Are telephony charges included?
Yes. Telephony for calls Velyn answers — minutes, texts, and telecom fees — is included in your monthly plan. There is no separate carrier bill for Velyn-handled calls.
Your existing phone bill for staff-handled lines stays with your carrier as it does today. The Velyn invoice is a single line.
Example
If Professional handles 550 patient calls this month, the bill is $299 plus any overage. No separate Velyn carrier line.
Which plans have overage pricing?
Starter and Professional use $1.50 per extra patient call after included volume. Business includes unlimited patient calls, and Free pauses at the cap instead of converting to overage.
The easiest monthly math is the base fee plus only the extra calls above the included amount.
Example
Starter at 120 calls is $149 + (20 extra calls x $1.50) = $179 in software for that month.
When do billing and live routing start?
Your phone line stays as-is until your team says yes. The checklist is simple: review the call flow, verify the backup path, then approve routing before billing starts.
That keeps the practice in control if you want one more look before calls start routing through Velyn.
Example
If the team wants one more backup-number check, the phone line stays as-is and billing stays off until the team says yes.
Before live calls
The office phone line stays put until your team says yes.
The pricing promise is simple: review the call flow, verify the backup path, and approve routing before billing starts. If the team wants one more review, the office phone line stays unchanged until the team says yes.
service uptime
99.9%
Published service uptime. We do not publish service credits.
setup answer time
1 business day
We answer setup questions within one business day.
when we contact you
30 minutes
Direct outreach starts within 30 minutes after a confirmed live issue. We do not publish an RTO, RPO, or restoration-time guarantee.
BAA before live calls
Available
A BAA is available before live calls start if your office needs one. It covers how we handle data. It does not change who makes clinical decisions or who is responsible for patient care.
Approval checkpoints
- 1
Review the call flow.
Hear the greeting, staff note, and escalation path with your team before anything changes on the office phone line.
- 2
Verify the backup path.
Confirm where overflow, after-hours calls, and staff notes should land before live routing is turned on.
- 3
Approve routing before billing starts.
Routing stays off and billing stays off until your team says yes to real patient calls.
No. We save your settings and test the backup line, but live calls stay off until your team says yes.
A BAA is available before live calls start if needed.