Lunch and shift changes
Most front desks lose 30 to 60 minutes of phone coverage at midday. Callers who don't leave voicemails call the next office on their list.
Missed call recovery
Dental missed-call recovery, in plain English.
Most practices lose 8–12 calls a week during lunch, opening rush, and chairside handoffs. Those callers don’t leave voicemails — they call your competitor.
Velyn answers the line your front desk can’t reach, books what fits your pre-approved rules, and routes urgent or clinical calls to staff. Two pricing motions, one operational claim.
Live demo line · +1 (857) 957-9141
Where calls go missing
Four moments where the line gets dropped.
Missed calls aren’t a staffing problem — they’re a coverage gap during predictable operational moments. Knowing which moment you’re losing the most calls to is the first step to recovering them.
Opening rush and morning huddle
Patients calling first thing land on a busy line while staff are checking in arrivals and reconciling overnight messages.
Chairside support
When the front desk is helping a patient in the chair or on a billing call, the second line goes unanswered.
After-hours
Calls outside office hours reach voicemail at best. Most don't get returned the next day before the caller has already booked elsewhere.
How Velyn recovers them
Books what it can, hands off what it can’t.
Every capability is paired with what staff still handles. The system recovers routine bookings; the team keeps clinical judgment and the accounts staff already manage by phone.
Velyn answers the call
On the office line you point at it. Your existing number stays unchanged until your team signs off.
Velyn books routine appointments
Within the visit types, provider mix, and time windows the practice pre-approved. Anything outside the rules goes to staff.
Velyn drafts a plain-English summary
Sent to the inbox or staff workflow the practice chose. Clinical judgment and treatment advice stay with the team.
Velyn routes urgent calls to staff
Pain, post-op, swelling, and anything outside the pre-approved scope. The system escalates instead of guessing.
The handoff path — transcripts, summaries, and escalation outcomes — lands in the inbox or workflow the office picked before live calls moved. See the full product flow.
Two pricing motions
Pick the motion that matches the call volume you’re recovering.
Missed-call recovery is delivered through two distinct products under the Velyn brand. They’re priced differently because they handle different volumes and commitments.
Velyn platform
Tiered SaaS for ongoing call coverage.
Pick the plan by monthly patient-call volume. Telephony for Velyn-handled calls is included in every plan. $1.50 per call past the included amount on paid tiers; the Free plan pauses at 10 calls.
- Free · $0/mo · 10 patient calls per month, no overage, hear the call flow before you move volume.
- Starter · $149/mo · 100 patient calls per month, common for one-office lunch and after-hours backup.
- Professional · $299/mo · 500 patient calls per month, busier teams with recall plus new-patient overflow.
- Business · $499/mo · unlimited patient calls, multi-location groups on one rollout plan.
Concierge Recall
Performance-priced recovery for an existing no-show list.
Send your last-30-day no-show list. Patients SMS opt-in before any AI voice call. You approve every proposed booking in a daily queue before it’s binding.
- $25 per recovered booking, $0 base, no contract.
- No software install. Outreach runs from a number we provision — office line untouched.
- TCPA opt-in required. The AI calls only patients who reply YES to the SMS gate.
- You approve every booking in the Portal queue the morning after.
Both motions live under the Velyn brand. The platform is the ongoing call-handling product; Concierge Recall is a focused 30-day pilot for practices that want to recover a specific no-show list before committing to a monthly plan.
What stays in your control
Compliance gates and approval queues, named up front.
Patient outreach and AI call handling sit on top of consent gates and approval queues — not the other way around. Compliance is the floor, not the footnote.
- TCPA-compliant: patients must SMS opt-in before any AI voice call. Opt-out is honored on the next message.
- Daily approval queue: every proposed booking sits for dentist review the morning after the call.
- Pilot-first rollout: nothing changes on the office line until the team reviews routing rules and signs off.
- BAA available on request before live calls move.
The full routing rules, escalation paths, and failure modes are written out on the Trust Center. If you want a controlled first rollout before going live, read the pilot program terms.
Get started
Call it before you put your phones on it.
Hear the call flow on the live demo line. Bring the rollout plan to a 30-min call. Decide which pricing motion fits the volume you’re recovering.
Prefer to read first? See platform pricing, run the ROI calculator, or read the Concierge Recall offer.