1. Acceptance of Terms

By accessing velyndental.com, portal.velyndental.com, or any related sites, apps, or services controlled by Autonomy AI, LLC, operating Velyn (collectively, the "Services"), you agree to these Terms of Service (the "Terms"). If you are entering into these Terms on behalf of a company or dental practice, you represent that you have authority to bind that organization. If you do not agree, do not use the Services.

2. The Services

Velyn provides AI-assisted front-desk and call-handling software for dental practices, including voice and SMS call handling, voicemail capture, patient intake, appointment booking, insurance verification, task management, analytics, and integrations with selected third-party tools (for example, practice management systems, calendars, CRM, scheduling, and payments). Specific features and functionality may vary by plan and region and may change from time to time.

From time to time, we may offer trials, pilots, and beta features. These are provided as-is, without warranties, and may be modified or discontinued at any time. Free trials may be subject to limits (for example, call minutes, messages, or model usage) and may convert to paid plans unless you cancel before the end of the trial term.

3. Accounts and Customer Responsibilities

You must provide accurate account, billing, and practice information, and keep your credentials secure. You are responsible for activities under your account, for ensuring that users accessing your workspace are authorized by your organization, and for how your users comply with these Terms.

You are solely responsible for complying with applicable laws when using the Services, including call recording, call monitoring, telemarketing, and consent requirements, and for honoring any do-not-call or opt-out requests. If you enable call recording or transcript storage, you must obtain all required consents. Velyn may provide tooling to help with consent notices and opt-in and opt-out workflows, but you are responsible for configuring and using them appropriately.

You agree not to use the Services to:

violate applicable law or the rights of third parties;
send spam or unlawful marketing;
process sensitive data outside the permitted workflows, security controls, and signed agreements that apply to your account (for example, payment card data beyond PCI-ready flows, government identifiers, or protected health information outside approved HIPAA-aligned workflows);
reverse engineer or otherwise misuse the Services;
interfere with the integrity or security of the Services; or
train competing models or products without our written consent.

You should review important AI-generated outputs before relying on them for patient-facing decisions.

4. Customer Data; Confidentiality

You retain responsibility for the data you submit or process through the Services, including practice details, call metadata, recordings, transcripts, voicemail content, tasks, and related patient communications ("Customer Data"). You authorize us to host, process, transmit, and display Customer Data as needed to operate and improve the Services, including for anti-abuse, security, and analytics purposes.

We will use reasonable safeguards to protect Customer Data and will process it only to provide the Services and as described in our Privacy Policy and any applicable Data Processing Addendum (DPA). We do not sell Customer Data. If you need a DPA, contact sales@velyndental.com.

5. AI-Assisted Features

The Services may generate summaries, transcripts, classifications, suggested tasks, and other automated outputs. These features can be helpful, but they may be incomplete or inaccurate and should be reviewed by your team where appropriate. They are not a substitute for professional clinical judgment.

6. Subscriptions, Fees, and Taxes

Certain features require a paid subscription. Fees, plan limits, trial terms, and billing intervals are described on the pricing and billing pages or at the time of purchase. Subscriptions renew automatically unless canceled before the renewal date. You authorize us and our payment processors (for example, Stripe) to charge all applicable fees and taxes to the payment method associated with your account. Unpaid amounts may result in suspension or termination.

Some components (for example, telephony minutes, SMS and MMS messages, carrier surcharges, AI model usage, call recording storage, and transcription) may be billed on a usage basis or as overages beyond plan quotas. We may pass through carrier or platform fees. Except where required by law or expressly stated otherwise in writing, fees are non-refundable.

7. Third-Party Services

The Services may rely on or interoperate with third-party providers and platforms, such as telephony carriers, calendar providers, CRM, email, payments, hosting, analytics, and AI infrastructure. Your use of third-party services is governed by their terms and privacy notices, not ours. We do not control and are not responsible for third-party services, including their content, policies, or reliability.

8. Intellectual Property; Feedback

Autonomy owns all right, title, and interest in and to the Services, including the software, models, and content we provide. You own your Customer Data. You grant Autonomy a non-exclusive license to process Customer Data solely to provide and improve the Services. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction.

9. Availability and Changes

We work to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify features, limits, and supporting infrastructure from time to time.

10. Disclaimers

Except as expressly provided, the Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or meet your requirements.

11. Limitation of Liability

To the maximum extent permitted by law, Autonomy and its affiliates, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, or data, arising out of or relating to these Terms or the Services. Our aggregate liability arising out of or relating to these terms will not exceed the amount you paid for the service in the 12 months preceding the claim; these limitations apply even if a remedy fails of its essential purpose. Liability arising out of or relating to Protected Health Information is governed exclusively by the Business Associate Agreement between us, including its limitation of liability.

12. Indemnification

You will defend, indemnify, and hold harmless Autonomy from and against claims arising out of or related to your (a) misuse of the Services; (b) violation of law or these Terms; (c) Customer Data or content; or (d) third-party services you use with the Services.

13. Term; Suspension; Termination

These Terms remain in effect while you use the Services. We may suspend or terminate access for nonpayment, security risk, legal requirements, violations of these Terms, or misuse of the Services, or to protect the Services, users, or third parties. You may stop using the Services at any time, subject to any applicable subscription commitments. Upon termination, your right to access the Services ceases. Provisions that by their nature should survive termination — including fees owed, intellectual property, confidentiality, disclaimers, limitations of liability, indemnities, and governing law — will survive.

14. Governing Law; Venue

These terms are governed by the laws of the Commonwealth of Massachusetts, excluding its conflict-of-laws rules. The exclusive venue for disputes is the state or federal courts located in Norfolk County, Massachusetts. The parties consent to personal jurisdiction and waive any objection to venue or forum. This is the same governing law and venue as the Business Associate Agreement between us.

15. Changes to the Services or Terms

We may update the Services and these Terms from time to time. If we make material changes, we will post the updated version with a new effective date. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms can be sent to support@velyndental.com, or by mail to Autonomy AI, LLC, 82 Wendell Ave. STE 100, Pittsfield, MA 01201, USA.