Live today
Use these systems now.
- Open Dental
- Eaglesoft
Review before go-live
See the booking flow, routing limits, and handoff notes before you change the line.
Review the call examples, routing rules, sample notes, and connector status before you decide whether this belongs on your main line.
Open Dental and Eaglesoft are live today. Fit answer within 1 business day. BAA available before go-live.
No live routing and no billing until setup is complete and your team is ready to go live.
Product
What the product handles
Routine booking, call routing, notes, and go-live checks in one place.
Routine calls answered fast
Patients hear an answer instead of voicemail, hold music, or another menu.
- Front-desk style greeting
- Office-specific script
- Routine call flow
Booking in supported systems
Velyn Dental checks supported availability and keeps routine booking moving inside the rules your team set.
- Open Dental and Eaglesoft live today
- Dentrix, Denticon, and Curve Dental expected Q3 2026; CareStack in planning
- Appointment type rules
- Confirmation texts
Insurance details for staff review
Answer common insurance questions and collect details for staff to verify later.
- Common plan questions
- Policy details captured
- Notes for staff review
Notes after handled calls
Your team gets the summary, transcript, and next step without replaying the whole call.
- Full call transcripts
- Next-step notes
- Email or SMS delivery
After-hours routing
Use a different after-hours script, keep routine callers moving, and protect urgent handoffs.
- Custom hours per day
- Holiday scheduling
- Urgent routing path
Call counts and outcomes
See what was answered, booked, transferred, or left for follow-up in one place.
- Call volume by hour/day
- Outcome reporting
- Booking totals
Urgent call handoff
Urgent dental calls follow the routing rules your practice sets before launch.
- Symptom-based transfer cues
- On-call routing
- Routine callers stay in the normal path
Go-live checks
Routing, access, and launch review are checked before calls go live.
- Encryption in transit and at rest
- BAA available before launch
- Setup review
How the workflow moves from call to next step
A call comes in, follows the path your team set up, and ends with either a booking or a handoff.
1
Call reaches Velyn Dental
Your forwarded practice number or dedicated line sends the caller into the flow you set up.
Carrier and voice infrastructure receive the call and start the routing flow your team set up
2
Conversation starts right away
The caller hears a calm front-desk style greeting in about 2 seconds.
The voice stack starts the live conversation and loads your practice-specific script
3
Reason for the call is identified
Velyn Dental checks whether the call fits booking, insurance, urgent routing, or follow-up.
The next step comes from what the caller says and the office rules your team approved.
4
Next step is carried out
That can mean booking, collecting details for staff, sending the call to your team, or setting up a follow-up.
Availability checks, escalation logic, and messaging rules decide the next action
5
Your team gets the record
Your team gets the summary, transcript, and outcome without replaying the whole call.
Notifications send the call summary, disposition, and patient context by email or SMS
Configured response target: about 2 seconds
From incoming patient call to the first answer once live routing is configured.
We answer fit questions within 1 business day. Before launch, we call the backup number your office chose and confirm where a caller lands if that line rings out.
How this looks during the day
These are the call types most offices want to review before they change the line.
General dentistry
After-hours new-patient call
BEFORE
A new patient calls after hours and would usually wait for a callback the next day.
WITH AUTONOMY
Velyn Dental books the visit if it fits the rules your office set and sends the confirmation.
Outcome
The call is handled without waiting for next-day callbacks
Lunch rush
Routine cleaning call
BEFORE
The front desk is buried during lunch and routine calls start stacking up.
WITH AUTONOMY
Velyn Dental books the cleaning using the rules your office set.
Outcome
The call stays off the callback list
Front desk handoff
Same-day exception
BEFORE
A caller asks for a same-day slot that falls outside the booking rules your office set.
WITH AUTONOMY
Velyn Dental transfers the call to staff instead of treating it like routine booking.
Outcome
Staff handles the exception instead of finding it later in voicemail
Urgent routing
Clinical call
BEFORE
A caller has an urgent dental problem and should not stay in a routine booking flow.
WITH AUTONOMY
Velyn Dental sends the call to staff right away.
Outcome
Urgent calls reach staff fast
Unclear caller
Caller still unclear after follow-up
BEFORE
The caller does not fit a clear routine path after one follow-up question.
WITH AUTONOMY
Velyn Dental passes the call to staff with context so the team can decide what to do next.
Outcome
The office gets the note and the handoff
Review call examples
Choose a scenario to review the greeting, routing, and outcome.
Live call view
See the calls your team would care about most
Call transcripts
Read the conversation without replaying it
Booking outcomes
See appointments land as they are scheduled
Outcome reporting
Track what was booked, transferred, or left for follow-up
Accessible Walkthrough
Prefer to skim first? Read the scenario as text.
Every demo scenario is available as a transcript-style walkthrough, so your team can review the call flow before playing the animation.
Showing: New patient booking
Step 1 · AI Receptionist
Thanks for calling Bright Smile Dental. How can I help today?
Step 2 · Caller
Hi, I am a new patient and I would like to schedule a cleaning next week. I have Delta Dental PPO.
Step 3 · AI Receptionist
Absolutely. Let me look for a hygiene opening for you.
Step 4 · AI Receptionist
I have Tuesday at 10:00 AM with Lisa Park, our hygienist. Does that work for you?
Step 5 · Caller
Yes, that works perfectly!
Step 6 · AI Receptionist
Great. You are booked for Tuesday at 10:00 AM with Lisa Park. I will text your confirmation and intake forms now.
Outcome
Appointment booked
Book a Demo
30-minute personalized walkthrough • See how your busiest call types would be handled
Practice management systems
Open Dental and Eaglesoft are live today. Dentrix, Denticon, and Curve Dental are expected Q3 2026. CareStack is in planning.
Expected Q3 2026
Expected Q3 2026.
- Dentrix
- Denticon
- Curve Dental
In planning
In planning.
- CareStack
If your system is not listed
Ask before you change the line. We can tell you whether it is live now, expected later, or still in planning.
Call sample line first
Then read the trust center and decide whether the routing fits your office.
Fit answer within 1 business day
BAA available before go-live
Carrier charges stay separate
Your phone carrier bills minutes, texts, and telecom fees separately from Velyn Dental. Many practices land around $10-$50 per month, but that is an example range rather than a guaranteed cap.