Direct scheduler booking
Scheduling systems that can write live bookings today.
- None yet
Dental call handling
Review before calls move
See the booking flow, routing limits, and handoff notes before you change the line.
Review the call examples, routing rules, sample notes, and what your scheduler can handle before you decide whether this belongs on your phone line.
Direct scheduler booking: none yet. Open Dental, Eaglesoft, and Dentrix are waiting on vendor access. Setup answer within 1 business day. BAA available before live calls.
No live routing and no billing until setup is complete and your team says yes.
Product
What the product handles
Routine booking, call routing, notes, and live-call checks in one place.
Core call handling
What every practice gets first.
Routine calls answered fast
Patients hear an answer instead of voicemail, hold music, or another menu.
- Front-desk style greeting
- Office-specific script
- Routine call flow
Urgent call handoff
Urgent dental calls follow the routing rules your practice sets before live calls move.
- Symptom-based transfer cues
- On-call routing
- Routine callers stay in the normal path
Booking when scheduler access is confirmed
Velyn writes live bookings only after vendor access is confirmed and your team approves the rules.
- Waiting on vendor access: Open Dental, Eaglesoft, and Dentrix.
- Denticon, Curve Dental, and CareStack queued for later
- Appointment type rules
- Confirmation texts
Reporting & operations
Visibility, after-hours, and setup safeguards.
After-hours routing
Use a different after-hours script, keep routine callers moving, and protect urgent handoffs.
- Custom hours per day
- Holiday scheduling
- Urgent routing path
Notes after handled calls
Your team gets the summary, transcript, and next step without replaying the whole call.
- Full call transcripts
- Next-step notes
- Email or SMS delivery
Insurance details for staff review
Answer common insurance questions and collect details for staff to verify later.
- Common plan questions
- Policy details captured
- Notes for staff review
Call counts and outcomes
See what was answered, booked, transferred, or left for follow-up in one place.
- Call volume by hour/day
- Outcome reporting
- Booking totals
Setup safeguards
Encryption, the BAA, and setup review are confirmed before live calls move.
- Encryption in transit and at rest
- BAA available before live calls
- Setup review
How the workflow moves from call to next step
A call comes in, follows the path your team set up, and ends with either a booking or a handoff.
1
Call reaches Velyn Dental
Your forwarded practice number or dedicated line sends the caller into the flow you set up.
Carrier and voice infrastructure receive the call and start the routing flow your team set up
2
Conversation starts right away
The caller hears a calm front-desk style greeting in about 2 seconds.
The voice stack starts the live conversation and loads your practice-specific script
3
Reason for the call is identified
Velyn Dental checks whether the call fits booking, insurance, urgent routing, or follow-up.
The next step comes from what the caller says and the office rules your team approved.
4
Next step is carried out
That can mean booking, collecting details for staff, sending the call to your team, or setting up a follow-up.
Availability checks, escalation logic, and messaging rules decide the next action
5
Your team gets the record
Your team gets the summary, transcript, and outcome without replaying the whole call.
Notifications send the call summary, disposition, and patient context by email or SMS
Configured response target: about 2 seconds
From incoming patient call to the first answer once live routing is configured.
We answer setup questions within 1 business day. Before live calls move, we call the backup number your office chose and confirm where a caller lands if that line rings out.
How this looks during the day
These are the call types most offices want to review before they change the line.
General dentistry
After-hours new-patient call
BEFORE
A new patient calls after hours and would usually wait for a callback the next day.
WITH VELYN
Velyn books the visit if it fits the rules your office set and sends the confirmation.
Outcome
The call is handled without waiting for next-day callbacks
What doesn’t fit
If the patient mentions pain or asks for an unsupported visit type, the call routes to the after-hours number you picked at setup.
Lunch rush
Routine cleaning call
BEFORE
The front desk is buried during lunch and routine calls start stacking up.
WITH VELYN
Velyn books the cleaning using the rules your office set.
Outcome
The call stays off the callback list
What doesn’t fit
If the requested time falls outside your hygiene block rules, Velyn offers the next slot that fits instead of guessing.
Front desk handoff
Same-day fit-in request
BEFORE
A caller asks for a same-day slot that falls outside the booking rules your office set.
WITH VELYN
Velyn transfers the call to staff with the request and what was heard already attached.
Outcome
Staff handles the exception instead of finding it later in voicemail
What doesn’t fit
If staff is on another call, the request goes to the inbox path your office picked, not back into the booking flow.
Urgent routing
Clinical call
BEFORE
A caller has an urgent dental problem and should not stay in a routine booking flow.
WITH VELYN
Velyn sends the call to staff right away with the symptom phrase flagged.
Outcome
Urgent calls reach staff fast
What doesn’t fit
After hours, urgent calls follow the emergency path you approved — usually the on-call number, never voicemail.
Unclear caller
Caller still unclear after follow-up
BEFORE
The caller does not fit a clear routine path after one follow-up question.
WITH VELYN
Velyn passes the call to staff with the question, what was heard, and where it left the flow.
Outcome
The office gets the note and the handoff
What doesn’t fit
Velyn never guesses past one follow-up question — the call leaves the flow before the patient gets stuck.
Review call examples
Choose a scenario to review the greeting, routing, and outcome.
Live call view
See the calls your team would care about most
Call transcripts
Read the conversation without replaying it
Booking outcomes
See appointments land as they are scheduled
Outcome reporting
Track what was booked, transferred, or left for follow-up
Text version
Prefer to skim first? Read the scenario as text.
Every demo scenario is available as a transcript-style walkthrough, so your team can review the call flow before playing the animation.
Showing: New patient booking
Step 1 · AI Receptionist
Thanks for calling Bright Smile Dental. How can I help today?
Step 2 · Caller
Hi, I am a new patient and I would like to schedule a cleaning next week. I have Delta Dental PPO.
Step 3 · AI Receptionist
Absolutely. Let me look for a hygiene opening for you.
Step 4 · AI Receptionist
I have Tuesday at 10:00 AM with Lisa Park, our hygienist. Does that work for you?
Step 5 · Caller
Yes, that works perfectly!
Step 6 · AI Receptionist
Great. You are booked for Tuesday at 10:00 AM with Lisa Park. I will text your confirmation and intake forms now.
Outcome
Appointment booked
Book setup walkthrough
30-minute personalized walkthrough • See how your busiest call types would be handled
Practice management systems
Direct scheduler booking: none yet. Waiting on vendor access: Open Dental, Eaglesoft, and Dentrix. Later scheduler work: Denticon, Curve Dental, and CareStack.
Waiting on vendor access
Vendor keys, approvals, or API access still need to land first.
- Open Dental
- Eaglesoft
- Dentrix
Queued for later
Roadmap or later-phase scheduler work. Do not plan direct booking around these yet.
- Denticon
- Curve Dental
- CareStack
If your system is not listed
Ask before you change the line. We can tell you whether direct booking can work now, is waiting on vendor access, or needs later scheduler work.
When things break
What happens when the system isn’t perfect.
Practice managers ask these before they sign. Plain answers, no marketing hedge.
What if Velyn goes down during business hours?
Calls keep answering. Booking pauses and the backup number your office picked at setup takes the call so the team can help. Status posts to the practice dashboard within a minute.
What about spam, robocalls, and silent calls?
Suspected spam and silent calls are filtered before they enter the booking flow. They appear in the call log so staff can review, but they do not consume routine booking capacity.
What if the AI doesn't know an insurance answer?
Velyn says it does not have that detail and offers to take a callback request for staff to verify. It does not invent coverage. Insurance details are flagged for staff review, never confirmed to the patient.
What if a symptom is mentioned mid-booking?
The booking flow stops on the symptom phrase. The call transfers to staff right away with the phrase flagged and the request already attached, so the patient does not repeat themselves.
Call live demo first
Then read the trust center and decide whether the routing fits your office.
Setup answer within 1 business day
BAA available before live calls
Telephony included in every plan
Telephony charges — minutes, texts, and telecom fees for Velyn-handled calls — are included in your monthly plan. No separate carrier bill for calls Velyn answers.