Use this page if you want to test the system on a limited set of real calls before a wider rollout.
Scripts, routing, hours, backup numbers, and scheduling fit are reviewed first. Then the pilot runs on real calls and we review what changed.
Real patient calls during the pilot.
Open Dental and Eaglesoft live today.
Routing and backup numbers reviewed before launch.
BAA available before go-live.
Apply for Pilot
Preparing the application form.
The pilot is for live calls, launch review, and fit questions.
Routine call handling for cleanings, recalls, new-patient calls, reschedules, and after-hours booking that fits the rules you set.
Open Dental and Eaglesoft are live today.
Scripts, routing rules, hours, and backup numbers reviewed before launch.
Live call review during the pilot.
These are the basics before live calls move into the pilot.
About 60 to 90 minutes upfront to review scripts, hours, routing, and backup numbers.
Willingness to route real patient calls during the pilot.
Brief feedback on calls that should stay in flow and calls that should go to staff.
Pilot timeline
Week 0
Connect the phone line, configure hours and scripts, and review HIPAA details, including whether you need a Business Associate Agreement (BAA).
Week 1-2
The system starts answering real calls while routing and handoffs are reviewed on real traffic.
Week 3-4
We review what stayed in flow, what went to staff, and what still needs to change.
What we look for
Routine calls handled during lunch without rolling to voicemail.
After-hours routine calls captured when they fit the rules you set.
Urgent, clinical, same-day exception, and any call Velyn Dental is unsure about still reaching staff.
Fewer routine calls waiting for next-day callbacks.
Before go-live
BAA available before go-live
Scripts, routing, and escalation rules reviewed before launch
Backup number and ring-out path confirmed before launch
Nothing changes on the office's main line before go-live
Best fit
Solo or group dental practices with consistent call volume
Offices missing calls during lunch, peak hours, or after hours
Teams that want routine calls off the callback list
Before you apply
That gives you the voice, routing, and billing basics before you spend time on the application.
See pricing