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Loss recovery

Estimate the bookings missed calls cost you — and what's recoverable.

The call you miss at lunch books with someone else by dinner.

Most practices lose 8–12 calls a week during lunch, opening rush, and chairside handoffs. Those callers don't leave voicemails — they call your competitor. Enter your numbers below — this estimate runs on what you type, not on a promise.

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Estimate the bookings missed calls cost you — and what's recoverable.

Your estimate. Industry data points to 8–12 a week for a typical single office; enter your own.

calls / week

Of the calls you miss, roughly how many are new patients vs. existing ones. This is an assumption, not a measured figure — most missed calls are existing patients, so we default low at 20%.

%

How many recovered calls turn into a booking. This is an assumption, not a measured Velyn rate — we default to a conservative 5%. Adjust to your own number.

%

First-visit production from a new patient — billed, not collected, and not profit. We default to $1,500, below the reported $4,000+ industry average; lower it for your collection rate and payer mix.

$

Production from a routine or hygiene visit — the booking Concierge Recall most often brings back.

$

Estimated net recovery

$10,000–$12,000/ year

Estimated $10,000–$12,000 in net recovered production per year, after Velyn's $25-per-booking fee.

Recall-only, the cautious floor: about $4,000–$5,000/year.

What you'd net
About 2 bookings a month at the numbers you entered. Concierge Recall would cost about $54.13/month at $25 per booking — and $0 in any month it books nothing.
Before our fee
Before our fee, that's about $11,950.80/year in recovered production.
Where it comes from
About 65% of this estimate comes from new patients.

This uses a conservative 5% recovery assumption — change it above if you have your own number.

net recoverable = calls missed/wk × 4.33 × recovery rate × visit value − ($25 × bookings)

How we calculate this

This is an estimate based on the numbers you entered and conservative industry figures — not a guarantee. We start from your missed calls per week (the 8–12 default comes from Velyn's own call data, published on our homepage), convert a conservative share into bookings, and value each booking at the visit values you set. The visit values are gross production, billed not collected, not profit. We default the new-patient share low at 20%, the new-patient value below the reported $4,000+ industry average, and the recovery rate to a conservative 5% — all assumptions you can change. Your real numbers depend on your schedule, collection rate, payer mix, and which calls Velyn books versus routes to your staff. Every figure here is net of Velyn's fee: Concierge Recall costs $25 per booking you approve, $0 base, no contract. TCPA-compliant: patients SMS-opt-in before any AI voice call, and you approve every proposed booking in a daily queue before it's binding.

All numbers are estimated. Concierge Recall recovers bookings — it does not guarantee bookings or revenue. Actual results vary by practice.

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That's an estimate of what's recoverable. Hear how Velyn handles one call, or send your no-show list — $25 per booking, and $0 in any month we book nothing.

Hear a recovered call — call the demo lineSend your no-show list. Get bookings back.

Want full call coverage, not just recovery? See Velyn platform pricing →

Live demo line · (617)716-8566