Scheduler status · Open Dental
Open Dental integration with Velyn Dental.
Velyn has requested the Open Dental API key. The vendor has not returned it yet, so today Velyn operates in routing-only mode behind your existing Open Dental scheduling system.
Current status
Where the Open Dental integration stands today.
Velyn has requested the API key from Open Dental. The vendor has not returned it yet, so direct scheduler booking cannot be turned on today. The status is tracked publicly in our scheduler-status overview and updates when the API key arrives. Routing-only is available today for offices that want call answering before live calls move on direct booking.
What Velyn handles today
Routing-only is live behind your Open Dental scheduler.
Each capability is paired with what staff still handles. Velyn does not write to your scheduler yet — booked appointments still land with staff for entry until direct booking is ready.
Answers calls and takes structured messages.
The patient name, callback number, reason, and urgency level go into a plain-English summary your team can act on.
Routes urgent calls to your team via your existing pathway.
Pain, swelling, post-op, and anything outside the pre-approved scope escalates — Velyn does not attempt clinical triage.
Sends summaries to the inbox or workflow your office picks.
Clinical judgment and treatment advice stay with staff. The system surfaces the call, it does not decide on care.
Operates behind your existing scheduling system.
The office phone line stays unchanged until your team signs off on routing. Live calls move only after review.
What’s pending
What unlocks when vendor access lands.
Once the Open Dental API key arrives, Velyn can write approved routine bookings directly into your Open Dental schedule. We do not publish a confirmed date — the timeline is on the vendor's side.
See the full picture of where every scheduler sits on the scheduler status overview.
FAQ for Open Dental practices
What office managers ask first.
Will Velyn change anything about our Open Dental setup before the API key arrives?
No. Velyn does not write to your Open Dental schedule today. Routing-only means Velyn answers the call, sends urgent ones to staff, and leaves a callback task — nothing in Open Dental changes until the API key arrives and your team explicitly turns on direct booking.
More general questions about how Velyn answers calls, BAA, and pricing are on the Integrations overview.
Get started
Join the Open Dental pilot list.
Offices on the pilot list get updates first as PMS-specific gates change. Routing-only can start today behind your existing Open Dental scheduler, with direct booking added only after the PMS-specific gate clears.