Scheduler status · Eaglesoft
Eaglesoft integration with Velyn Dental.
Eaglesoft requires vendor approval and paid integration access before direct booking is possible. Today Velyn operates in routing-only mode behind your existing Eaglesoft scheduling system.
Current status
Where the Eaglesoft integration stands today.
Eaglesoft requires both vendor approval and paid integration access before any third party can write to the schedule. No confirmed live-booking date exists yet because the vendor-side process is unresolved. The status is tracked publicly in our scheduler-status overview and updates when approval and paid access clear. Routing-only is available today for offices that want call answering before live calls move on direct booking.
What Velyn handles today
Routing-only is live behind your Eaglesoft scheduler.
Each capability is paired with what staff still handles. Velyn does not write to your scheduler yet — booked appointments still land with staff for entry until direct booking is ready.
Answers calls and takes structured messages.
The patient name, callback number, reason, and urgency level go into a plain-English summary your team can act on.
Routes urgent calls to your team via your existing pathway.
Pain, swelling, post-op, and anything outside the pre-approved scope escalates — Velyn does not attempt clinical triage.
Sends summaries to the inbox or workflow your office picks.
Clinical judgment and treatment advice stay with staff. The system surfaces the call, it does not decide on care.
Operates behind your existing scheduling system.
The office phone line stays unchanged until your team signs off on routing. Live calls move only after review.
What’s pending
What unlocks when vendor access lands.
Once Eaglesoft approval and paid integration access clear, Velyn can write approved routine bookings directly into your Eaglesoft schedule. We do not publish a confirmed date — both gates are on the vendor's side.
See the full picture of where every scheduler sits on the scheduler status overview.
FAQ for Eaglesoft practices
What office managers ask first.
Will Velyn change anything about our Eaglesoft setup before approval clears?
No. Velyn does not write to your Eaglesoft schedule today. Routing-only means Velyn answers the call, sends urgent ones to staff, and leaves a callback task — nothing in Eaglesoft changes until the vendor approval and paid integration access are both in place and your team explicitly turns on direct booking.
More general questions about how Velyn answers calls, BAA, and pricing are on the Integrations overview.
Get started
Join the Eaglesoft pilot list.
Offices on the pilot list get updates first as PMS-specific gates change. Routing-only can start today behind your existing Eaglesoft scheduler, with direct booking added only after the PMS-specific gate clears.