Scheduler status · Dentrix
Dentrix integration with Velyn Dental.
Dentrix connects through NexHealth rather than a direct Dentrix booking path. Velyn handles the NexHealth connection during onboarding, and today runs in routing-only mode behind your existing Dentrix scheduling system until booking is verified on your setup.
Current status
Where the Dentrix integration stands today.
Dentrix reaches Velyn through NexHealth. The office-level work is connecting and verifying that path on your actual setup before direct scheduler booking is turned on. We do not claim live Dentrix booking until that round-trip is proven during onboarding. Routing-only is available today for offices that want call answering before live calls move on direct booking.
What Velyn handles today
Routing-only is live behind your Dentrix scheduler.
Each capability is paired with what staff still handles. Velyn does not write to your scheduler yet — booked appointments still land with staff for entry until direct booking is ready.
Answers calls and takes structured messages.
The patient name, callback number, reason, and urgency level go into a plain-English summary your team can act on.
Routes urgent calls to your team via your existing pathway.
Pain, swelling, post-op, and anything outside the pre-approved scope escalates — Velyn does not attempt clinical triage.
Sends summaries to the inbox or workflow your office picks.
Clinical judgment and treatment advice stay with staff. The system surfaces the call, it does not decide on care.
Operates behind your existing scheduling system.
The office phone line stays unchanged until your team signs off on routing. Live calls move only after review.
What’s pending
What unlocks when vendor access lands.
Direct booking into Dentrix is the next thing to verify together during onboarding, once the NexHealth connection is in place and we have confirmed a booking round-trip on your actual schedule.
See the full picture of where every scheduler sits on the scheduler status overview.
FAQ for Dentrix practices
What office managers ask first.
Do we need NexHealth for Velyn to work with our Dentrix?
For call answering, no — routing-only works today and changes nothing in Dentrix. For Velyn to write bookings into your Dentrix schedule, the office uses NexHealth as the connection layer and we verify that booking path during onboarding before anything is turned on.
More general questions about how Velyn answers calls, BAA, and pricing are on the Integrations overview.
Get started
Join the Dentrix pilot list.
Offices on the pilot list get updates first as PMS-specific gates change. Routing-only can start today behind your existing Dentrix scheduler, with direct booking added only after the PMS-specific gate clears.