Scheduler status · CareStack
CareStack integration with Velyn Dental.
Velyn answers patient calls today with routing-only. A CareStack integration is planned for a later scheduler phase — we do not have a committed timeline yet.
Current status
Where the CareStack integration stands today.
CareStack integration is planned for a later scheduler phase, after the current vendor-access work and the earlier-queued schedulers in the roadmap. We have not started CareStack-specific integration work and we do not have a date to announce. The status is tracked publicly in our scheduler-status overview. Routing-only is available today for CareStack offices that want call answering before any scheduler work begins.
What Velyn handles today
Routing-only is live behind your CareStack scheduler.
Each capability is paired with what staff still handles. Velyn does not write to your scheduler yet — booked appointments still land with staff for entry until direct booking is ready.
Answers calls and takes structured messages.
The patient name, callback number, reason, and urgency level go into a plain-English summary your team can act on.
Routes urgent calls to your team via your existing pathway.
Pain, swelling, post-op, and anything outside the pre-approved scope escalates — Velyn does not attempt clinical triage.
Sends summaries to the inbox or workflow your office picks.
Clinical judgment and treatment advice stay with staff. The system surfaces the call, it does not decide on care.
Operates behind your existing scheduling system.
The office phone line stays unchanged until your team signs off on routing. Live calls move only after review.
What’s pending
What unlocks if and when the integration ships.
If and when the CareStack integration ships, Velyn would write approved routine bookings directly into your CareStack schedule. We do not publish a date — CareStack work has not started.
See the full picture of where every scheduler sits on the scheduler status overview.
FAQ for CareStack practices
What office managers ask first.
Why is CareStack not on the current integration roadmap?
We are clearing vendor access for the highest-volume schedulers first because that is where the practices we are currently talking with run. CareStack is planned for a later scheduler phase, and we do not have a committed date. If your practice is on CareStack and you want routing-only coverage today plus notification when CareStack work starts, use the Status Updates form on the Integrations page.
More general questions about how Velyn answers calls, BAA, and pricing are on the Integrations overview.
Get started
Join the CareStack pilot list.
Offices on the pilot list get updates first as PMS-specific gates change. Routing-only can start today behind your existing CareStack scheduler, with direct booking added only after the PMS-specific gate clears.